Shipping policy

Thank you for visiting and shopping at MidoriMerch.

 You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive a tracking email. Please allow the mailing provider up to 48 hours to reflect updates on their tracking page.

Customs, Duties, and Import Taxes

All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 14 days of delivery.